Card payments strategy and implementation support

Challenge

To enhance customer engagement, an investment bank decided to offer digital retail banking alongside its existing services. To do so, they required assistance with their card payments strategy, in particular to establish well-defined business and technical requirements for their card product portfolio, explore card issuance possibilities, and develop a detailed plan for successful provision and distribution of card products.

Solution

What we did to support our client:

Product definition: we created a set of requirements that align with the bank’s objective and strategic goals, to ensure that business partners and vendors will deliver products that operate in accordance with the industry rules and regulation.
Digital issuance: we helped to position and realize the availability of both physical cards (debit/credit) and mobile payment solutions (Google Pay, Samsung Pay and ApplePay).
Execution: we created a Work Breakdown Structure, detailing all activities and workstreams, and provided continuous subject-matter expertise working alongside the implementation and vendor management teams through the whole product implementation cycle.

Solution

What we did to support our client:

Product definition: we created a set of requirements that align with the bank’s objective and strategic goals, to ensure that business partners and vendors will deliver products that operate in accordance with the industry rules and regulation.
Digital issuance: we helped to position and realize the availability of both physical cards (debit/credit) and mobile payment solutions (Google Pay, Samsung Pay and ApplePay).
Execution: we created a Work Breakdown Structure, detailing all activities and workstreams, and provided continuous subject-matter expertise working alongside the implementation and vendor management teams through the whole product implementation cycle.

Results

The client effectively integrated a cloud-based core banking system provider and a card processor’s services into the bank’s operation. The card product and the mobile banking application were successfully launched as a result.

Card payments strategy and implementation support

Challenge

Solution

Solution

Results

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