Case study
EMV 3-D Secure service collateral.
Large payment processor
Payments
Implementation Support
Authentication
Challenge
A large payment processor introduced a range of EMV 3-D Secure based authentication services for merchants, acquirers, issuers, and payment networks. They requested the creation of a complete set of documentation for (potential) clients and partners.
Approach
- Implementation and user guides. Completely restructured their legacy documents, extending them with explanations, requirements, recommendations and best practices.
- Certification manuals. Streamlined and described the related certification process and defined a wholly new set of test cases to ensure global interoperability.
- Sales collateral. A set of sales collateral, including training modules, product sheets, commercial pitch-decks and the ROI calculation spreadsheet for merchants.
- Operational collateral. Created and updated the relevant operational documents — policies, procedures and interactions, FAQs, project templates, key management guidelines, and other required documentation.
Outcome
The 3-D Secure authentication suite has been included in the client's product portfolio and successfully added to the client's sales, integration, and operational service delivery processes.
How we'd help you do this.
Implementation Support
Senior practitioners who carry the work through to a launched service — including all the documentation that gets it accepted.
Open servicePayments expertise
EMV, EMV 3-D Secure with all its exemptions, ISO 8583, and the certification cycles that gate every go-live.
Open expertise